Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are your watches authentic and covered by a warranty?
Yes, all timepieces are 100% authentic and come with a two-year international warranty from the date of purchase, which can be extended to three years by joining the We Club.
What are your shipping options and delivery times?
We offer complimentary standard shipping on all orders. Delivery typically takes 3-5 business days, while expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unaltered timepieces. The watch must be returned in its original packaging with all protective films and tags intact.
Do you offer watch servicing and repairs?
Yes, we recommend servicing your mechanical watch every 3 to 5 years. You can send your timepiece to one of our authorized service centers for professional maintenance and genuine part replacements.
How do I ensure my watch is water-resistant?
Water resistance varies by model. We recommend checking the specific ATM rating of your watch and ensuring the crown is fully pushed in or screwed down before any contact with water.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.